Budgeting
Fixed monthly support subscription
A fixed price for the support covered by the plan
Envizion’s support-labor model
A forecast of anticipated support hours
OUR UNIQUE APPROACH
A better way to manage and pay for IT support.
Envizion combines proactive IT support with a straightforward billing model: you pay for the support you actually use. We forecast anticipated support hours to help you budget, review actual usage with you, and continually look for ways to reduce recurring problems.
The goal isn’t more support hours. It’s fewer reasons to need them.
- Forecast
- Support
- Improve
Pay for the support you use.
Support labor
Envizion does not charge a fixed monthly subscription for unlimited IT support. Our support labor is billed on a time-and-materials basis, using the actual support hours you use.
You receive a monthly bill after the support has been provided. There is no monthly minimum for support labor.
Know what to plan for. Pay for what you actually use.
We forecast anticipated support hours so you have a practical starting point for your budget. The forecast is an estimate—not prepaid support, a monthly minimum or a fixed bill.
Your monthly support-labor bill reflects the hours actually used. Throughout the year, we review that usage against the forecast with you.
When support hours are above or below expectations, we work together to understand why and identify where further improvement makes sense.
Forecast
Anticipate the support hours your organization may need.
Actual usage
Bill monthly for the support hours used.
Review
Compare actual usage with the forecast and understand the difference.
Improve
Use what we learn to guide worthwhile changes.
A different way to structure IT support.
Some IT providers bundle support labor into a fixed monthly subscription. That can provide predictable fixed pricing for the support covered by the plan.
Envizion takes a different approach. We forecast support hours for budgeting, then bill for the support labor actually used.
When improvements reduce the support hours you need, that reduction can be reflected in your support-labor bill. Improvement projects and other technology expenses may still involve separate costs.
Different models suit different organizations. The important question is whether the arrangement fits your needs and gives you a clear understanding of what you are paying for.
Billing
Fixed monthly support subscription
The subscription fee, subject to the plan’s scope and terms
Envizion’s support-labor model
Actual support hours used, billed monthly afterward
When support usage falls
Fixed monthly support subscription
The subscription fee may remain unchanged
Envizion’s support-labor model
Fewer billed hours can reduce support-labor charges
Other technology expenses
Fixed monthly support subscription
Depend on the provider’s package and terms
Envizion’s support-labor model
May have separate recurring costs and terms
Solve the problem. Reduce the need to solve it again.
Resolving an issue matters. Understanding why it keeps happening matters too.
We look at support tickets and time usage to identify recurring problems, investigate root causes and prioritize improvements worth making. That can mean implementing a permanent corrective action, standardizing a system or improving a process.
Then we review the results and keep looking for the next worthwhile improvement. This approach reflects Envizion’s roots in a manufacturing environment, where continual improvement is part of everyday work.
Solve. Improve. Standardize. Repeat.
“Work Ourselves Out of a Job”
One of our core values is to “Work Ourselves Out of a Job.” That doesn’t mean walking away from our clients. It means continually looking for improvements that eliminate unnecessary recurring support work.
We would rather solve a recurring problem than keep billing you to fix the same thing.
Explore Our Core ValuesWhat this approach can look like in practice.
Customer experiences help show what continual improvement and clear communication can mean in an ongoing IT relationship.
Broadmoor Motor Group
Broadmoor’s case study describes an ongoing effort to reassess IT expenses, reduce support hours and improve communication.
“Once we were up and running, they showed us how they could reduce their hours.”
Read Broadmoor’s Story“The transparency and the communication are unbelievable.”
Innotec
Envizion’s team developed its approach while working within Innotec. The customer story describes a continuing focus on improvement and cost stewardship.
Read Innotec’s Story“They consistently surprise me with the continued cost reductions.”
These stories describe individual customer experiences, not a promise of the same outcome for every organization.
IT support should come with a relationship.
Each client has a dedicated point of contact. During onboarding, we meet more frequently to understand your organization, establish priorities and build a useful working relationship.
From there, we adapt the meeting cadence to the level of service and communication you want. We meet with every client at least annually and welcome more frequent conversations—even weekly when that is useful.
Those conversations give us time to review support usage against the forecast, discuss what is working, identify what needs attention and agree on where improvement makes sense.
- A dedicated point of contact.
- More frequent communication during onboarding.
- An ongoing meeting cadence shaped around your needs.
Defined service expectations. A relationship we work to earn.
Defined service expectations
We hold ourselves to a service-level agreement, or SLA, that defines service expectations.
A relationship we work to earn
We don’t rely on a support contract to keep your business. We work to earn it, month after month.
That flexibility applies to the ongoing IT support relationship. Licensing, cloud services, cybersecurity tools and other technology products or services may have their own costs and applicable terms.
Today’s support should help shape tomorrow’s priorities.
Support patterns can reveal more than the next issue to fix. Together with your business needs and the condition of your technology, they can help identify systems worth standardizing, security improvements, technology replacements and future projects.
We use those conversations to connect immediate support needs with longer-term priorities. When a separate project or consulting engagement makes sense, we discuss its scope and costs with you.
One approach. Different ways to work together.
Managed IT Services
For organizations without an internal IT department, Envizion can become your IT team—supporting your people, technology and long-term IT needs.
Explore Managed IT ServicesCo-Managed IT Services
Strengthen your internal IT team with the additional capacity, expertise or assistance they want.
Explore Co-Managed IT ServicesIT Projects & Consulting
Get practical help planning and completing a specific technology initiative.
Explore IT Projects & ConsultingQuestions about how our approach works
How does Envizion charge for IT support?
Support labor is billed on a time-and-materials basis using the actual support hours you use. We bill monthly after the work is performed. There is no monthly minimum for support labor, and the forecast is not prepaid support.
How does the support forecast work?
We forecast anticipated support hours to help you budget. The forecast is an estimate, not a fixed bill or minimum commitment. We review actual usage against the forecast with you throughout the year.
What happens if we use more or less support than forecast?
Your support-labor bill reflects the hours actually used. We work with you to understand why usage differed from the forecast and identify where further improvement makes sense.
Does Envizion require a support contract, and does it have an SLA?
We do not lock clients into a support contract to retain the relationship. We hold ourselves to an SLA that defines service expectations and work to earn your continued business through our service.
Does that mean there are no recurring technology costs or other terms?
No. Licensing, monitoring, cybersecurity tools, cloud services and other technology products or services may have separate recurring costs and applicable terms. Those are distinct from usage-based support labor.
How often will we meet with Envizion?
Every client has a dedicated point of contact and at least an annual review. Onboarding involves more frequent communication. After that, we adapt the cadence to your needs, including meetings as frequently as weekly when useful.
Will this approach guarantee lower IT costs?
No. Our goal is to improve your environment and reduce unnecessary recurring support work. When that reduces the hours you use, your support-labor charges can fall. Total technology costs also depend on your needs, projects, products and services.
Let's review the math.
In a 15-minute conversation, we'll learn a little about your current IT support, what you're spending, and whether a different IT model may be worth exploring.
Let's Review the MathEnvizion. A better way.